Delivery Information Protected by FanExperience ™ Protected by FanExperience ™

Delivery Information

FanGuard is our 100% Buyer Guarantee that is designed to give you full peace-of-mind, safety, and security. What can you expect with the FanGuard™ Guarantee?

  • 1. Tickets will arrive in time for your event.
    We guarantee that we will get your tickets to you no less than one (1) hour before your event’s start time. If you have any questions on a particular order, please contact us directly.
  • 2. You will receive the tickets you paid for, or the equivalent.
    In the event that we are unable to send you the exact tickets you ordered, we will provide you with tickets for equivalent or better seating.
  • 3. All tickets are valid and 100% authentic.
    Any tickets that you buy are guaranteed to be authentic and valid for entry. If you are denied admission by the venue, we will investigate the incident and will refund the full cost of the tickets and shipping and service fees if we find that the tickets were invalid.
  • 4. If your event is permanently cancelled, you will receive a full refund.
    If an event you bought tickets to is permanently cancelled, you will receive a full refund of the ticket price and all service and delivery fees. If an event is postponed, your tickets are valid for the new date and no refund will be issued.

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